My Account FAQ


To view all outstanding invoices:

  • Select Items to Pay – All from the left navigation menu
  • The Select a Payer page will appear if you have access to multiple billing locations. The payer number for any payer with open items will be displayed as a hyperlink
  • Select a Payer location via the Payer hyperlink
  • My Account will retrieve and display details of all open invoices for this Payer. Note that this list is capped at 500 items for performance reasons. Click on a hyperlinked Invoice Number to retrieve an image of the document from the archive. It will be displayed in a separate browser window.

To search for and view specific invoices:

  • Select Items to Pay – Search from the left navigation menu
  • The Select a Payer page will appear if you have access to multiple billing locations. The Payer number for any Payer accounts with outstanding items with be displayed as a hyperlink
  • Select a Payer location via the Payer hyperlink
  • The Search Items entry page will appear. Use the radio buttons to select whether the search will be by invoice number (the default), despatch note number, or GOI number. Enter the list of invoices required into the search box (one per line) and click the Search button
  • My Account will retrieve and display details of the selected invoices
  • Click on a hyperlinked Invoice Number to retrieve an image of the document from the archive. It will be displayed in a separate browser window.
  • Payments can be made by Payment Card
  • To make a Credit/Debit Card payment select Items to Pay from the left navigation menu
  • The Select a Payer page will appear if the user has access to multiple billing locations. The payer number for any payer with open items will be displayed as a hyperlink
  • Select a Payer location via the Payer hyperlink
  • Accepted Credit Cards are: Visa, American Express and MasterCard.
  • It may take up to 5 business days for the payment to settle the invoice in My Account.
  • Select Payment History from the left navigation menu
  • The Select a Payer page will appear if the you have access to multiple billing locations
  • Select a Payer location via the Payer link
  • A list of payments made through My Account during the last 18 months is displayed
  • Click on the hyperlinked amount of any payment to see the underlying details.
  • All open credits are displayed on the Items to Pay screens
  • You can apply an open credit to one or more open invoices, as long as the total is a positive amount
  • You cannot apply an open credit that is greater than the total outstanding invoice amount.
  • SMG My Account allows for partial payment of an invoice
  • Click on Items to Pay from the left navigation menu
  • The Select a Payer page will appear if you have access to multiple billing locations.  The Payer number for any Payer account with outstanding items will be displayed as a hyperlink
  • Select a Payer location via the Payer link
  • Select the outstanding item you wish to pay via its checkbox
  • In the Confirm Amount screen, enter the amount you wish to pay
  • A Reason for Partial Payment pop-up will be displayed 
  • Enter the reason and continue to the Credit Card payment screen.
  • There is a limit of 99,999 (£, € or $)
  • Amounts greater than that cannot be paid in one transaction but can be paid in segments.
  • Click Change Address from the left navigation menu
  • The Select Account page will appear if the user has access to multiple billing locations
  • Select an account location via the Account Number link
  • The Update Address page will be displayed
  • Update the information as necessary and click Next
    o The Verify New Address screen is displayed.  Verify the information and click Submit
    o Note: Changes will apply within 5 business days.
  • Click on Register Now button on the homepage.
  • If you have been invited to use My Account by another user and have a PIN then select the Registration for Invited Users link. If you haven't been invited then miss this step.
  • Enter the required information in each field and press Next.
  • Complete the OnePass registration form.
  • My Account will find your existing OnePass profile from your e-mail address. Providing you enter the correct password, your OnePass profile will be linked to My Account and you will be logged in.
  • If you have forgotten your OnePass profile, you can use the Forgotten your Login Information? link.
  • Click on My OnePass Profile button from the left navigation menu
  • The OnePass Account Information screen will be displayed
  • Make any changes and click Submit.
  • From the Sign In screen, click on Forgotten your Login Information? link
  • Follow the instructions displayed
  • An email will immediately be sent to that email address with the details needed to log on.
  • Go to Subscription Renewals then Renewal Notices in the left navigation pane
  • Select the bill to account as shown on your renewal notice, and the relevant renewal reference number if applicable
  • By default, a list of your subscriptions will appear with a status of ‘undecided’
  • Select Y to renew each subscription or N to cancel
  • Check the box to accept the terms and conditions then Submit
  • You will receive an invoice for all subscriptions that you have renewed.


Organisation Administrator (Org Admin)

  • From the Sign In screen, click on the Register Now button
  • The SMG My Account Org Admin New Company Registration screen will appear
  • Enter the Payer account number, an outstanding or paid invoice number from the last 18 months or a current renewal notice number and an email address
  • Click Next and follow the instructions displayed.
  • An Org Admin always has access to all privileges
  • Click the My Account User Admin choice from the left navigation menu
    o An Org Admin can modify any My Account user’s access privileges
    o An Admin can only modify the access privileges of Users and Administrators for those users for which she/he has Administrator rights
  • Click the email link for a particular user to modify their privileges
  • Select/update the Role via the check boxes and Submit
  • The changes are effective immediately.
  • The Org Admin will always be able to view the full list of all users, registered and unregistered.
  • Sign in to SMG My Accoun
  • From the Welcome screen, click on My Account User Admin link on the left navigation pane
  • Click on the Add User button
  • Fill in the details of the user to be added
  • Once created, an email will be sent to the user. From the invite email, the user will be able to click on the Register Now link and be automatically connected to the SMG My Account Invited User registrations process.Sign in to SMG My Account
  • From the Welcome screen, click on My Account User Admin link on the left navigation pane
  • Click on the Add User button
  • Fill in the details of the user to be added
  • Once created, an email will be sent to the user. From the invite email, the user will be able to click on the Register Now link and be automatically connected to the SMG My Account Invited User registrations process.
  • Sign in to SMG My Account
  • From the Welcome screen, click on My Account User Admin
  • A list of users will be displayed. Those that can de deleted will have a Delete in the first column
  • Click on the hyperlink, and confirm the dialog box that pops up
  • The user will be deleted immediately.
  • When the date is reached, the user's access to My Account will be removed.

Term

Meaning

My AccountA simple and easy way to manage your Sweet & Maxwell account online, 24 hours everyday
OnePassA OnePass account is a username and password, created by the user, that provides better security and can be used across multiple Thomson Reuters websites and applications
Organisation Administrator (Org Admin)The first person in an organisation to register with My Account will be assigned as the Org Admin. We recommend that this is the person who pays invoices within the organisation. They will control the administration, have access to all privileges and can invite other users with the organisation to use My Account
UserA person that has registered to use My Account
Bill to AccountThe person who receives invoices for goods or services and approves payment. The person authorised to spend company money
 Payer AccountThe person or department who arranges for invoices to be paid. They receive the statements to reconcile invoices against payments
Renewal NoticeWhen a subscription is within 3 months of the end date, we send you a reminder which requires you to confirm that you would like it to continue for another year
Renewal Reference NumberThis is the reference number assigned to the Renewal Notice. It usually begins '41...'